Shipping and Delivery

    Please stick to the shipping timeline we offer at checkout as the final 'expected' delivery timeline. This is usually up to around 10-20 days for most orders. All orders generally take 2-5 days to be created and shipped. This can increase slightly during sales periods. Transit time vary by country .

Shipping Fees

 Free Shipping(Standard Shipping) Over $79

Notes:
     The standard shipping fee in the worldwide is $8.99(except for Hawaii , Puerto Rico And Iceland),and the shipping rates in other regions and different channels are different.The specific freight is subject to actual.

Delivery Time

     customgochic.com aims to deliver your items in the fastest time possible! As an item may be sourced from different places, delivery times may vary.
     Receiving Time = Processing Time + Shipping Time (Standard Or Expedited).
Notes:
       1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
      2) Shipping Time include a 2-5 days processing period required to process your order from the date your order is placed.
          Please note that there might be slight changes in the delivery promise during peak period. In addition, certain uncontrollable factors may affect shipment, such as bad weather, natural disasters, political instabilities, and so on. Please be patient and we will deliver the goods to you as soon as possible.
     3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
       4) After the package is sent, please pay attention to the logistics information and mail to ensure that the package can be delivered safely.Should your package not arrive within 30 days after you have placed your order, please contact us immediately through the following customer service email: service@customgochic.com

Order Tracking

    After your order is finished, your order information will be sent directly to our factory and warehouse, and we will deliver the goods for you after it is finished. You will get a logistics tracking code. Please enter your tracking code on the "track your order" page of this website to query the real-time status of the order.
     If an item is out of stock or there are any issues with your order we try to contact you immediately (by phone or email) to resolve the problem.

Missed Delivery

    Note: On Mondays - Fridays, our friendly couriers strive to make deliveries happen between 9am - 6pm however timings may vary. So do look out for them!
     Missed a delivery attempt from us? Don't worry, we'll make a maximum of three delivery attempts to deliver your order! If we fail to reach you at your specified shipping address, our delivery provider will leave you a message or give you a call. A re-delivery will be attempted on the next consecutive working day.