FAQs
🔥 My Custom Design
Do you just do pets?
We are a store specializing in pet customization, but we also offer other customized products. If you are interested, please follow our store for updates.
Is my photo good enough to use?
If you followed our photo guidelines, then yes your photo is very likely good enough to use.
• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either
We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.
If we do need a new photo from you, this may lengthen your delivery time by a few days.
Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.
• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either
We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.
If we do need a new photo from you, this may lengthen your delivery time by a few days.
Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.
Does it matter what's in the background of my photo?
Don't worry. We have a professional graphic design team to handle the images. Of course, a clean background is more conducive to the presentation of the final effect.
I ordered multiple products in one order, will they arrive together?
Depending on what you ordered, your order may arrive in separate parcels. Although in most cases, all items will be packaged together.
How do I know what size to choose?
We will provide the size specifications of the corresponding products on the product detail page, which will help you better understand the required dimensions.
🔥 Shipping and Payment Methods
Do you ship worldwide?
Yes we do. Plus, all orders are shipping with tracking no matter which country they are shipping to.
Will I get a tracking number?
Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or text.
How long do your orders take?
Our delivery time includes both processing and shipping times. The processing time for orders takes 3 to 7 business days after the order has been placed. Estimated shipping time thereafter depends on your chosen shipping method. Please refer to the product page for specific dates.
Do you do free shipping?
We regularly offer postage discounts to show our appreciation for your support. Therefore, we encourage you to visit our website frequently and subscribe.
Do you offer refunds?
Since your order is completely unique and tailored specifically for you and your pet, we do not accept returns or refunds for reasons other than quality issues. If you have any questions regarding the order, please let us know and we will assist you in resolving them.
What if the order is lost or damaged?
We attach great importance to after-sales service. If you encounter this problem, please contact our customer service team and provide your order number. We will be more than happy to assist you.